Operations Support Expert

6 days ago

Sargodha, Punjab, Pakistan beBeeCustomerSupport Full time $30,000 - $60,000
Technical Support Specialist

Motive's mission is to empower operations teams with innovative tools that enhance their work experience, productivity, and profitability.

By leveraging industry-leading AI, our customers can manage their drivers, vehicles, equipment, and fleet-related expenses within a single platform. This provides comprehensive visibility and control, significantly reducing manual workloads by automating and simplifying tasks.

We serve over 100,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

The Technical Support Specialist will be the primary point of contact for issues and questions about Motive, providing exceptional assistance via calls and emails.

Key Responsibilities:

  • Email, Chat, and Voice Support: Respond to inbound inquiries through Motive's support hotline, live chat feature, or support email address during Pacific Standard Time business hours.
  • Customer Service Analysis: Collect customer support requests and bugs, then relay findings to product and engineering teams to address these issues.
  • System Evaluation: Assess existing tools and collaborate with engineering to develop tools that enable this function to scale.

Requirements:

  • Natural ability to empathize with users.
  • Strong analytical skills.
  • Excellent verbal and written communication skills.
  • Native or bilingual spoken and written English skills.
  • Comfortable with rotational shifts.

Motive values diversity and inclusion as an equal opportunity employer, welcoming individuals from diverse backgrounds, experiences, abilities, and perspectives.

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