Customer Service Representative Team Lead

5 days ago


Lahore, Punjab, Pakistan SnSkies Pvt. Ltd. Full time
Job Description

In this role, you will serve as the Team Lead for Customer Service Representatives. Your primary responsibilities will include promoting our product to various call centers worldwide, ensuring they understand and comply with our product's features and benefits. Regular performance monitoring and addressing any questions or issues that may arise will be your tasks. Furthermore, you will be expected to provide valuable insights and recommendations to improve customer satisfaction and engagement levels.

Additionally, you will collaborate closely with our Sales team to develop marketing strategies and campaigns targeting these call centers. It is crucial that you maintain accurate records of all interactions with call centers and ensure timely submission of reports to Head Office. Strong analytical and problem-solving skills are essential for this position, along with excellent communication and interpersonal skills.



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