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Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Agile Connect Ltd Full time
Agile Connect Ltd

We are looking for a Customer Service Representative to join our team at Agile Connect Ltd. As a key member of our dispatch team, you will be responsible for greeting callers, answering questions about routes, rates, or fares, and booking rides over the phone.

You will also be providing information to drivers about their next pick-up and drop-off locations, monitoring driver performance to ensure compliance with company policies, and training new dispatchers on the company's policies and procedures for dispatching cabs.

Key Responsibilities:

  • Greet callers and answer questions about routes, rates, or fares
  • Book rides over the phone
  • Provide information to drivers about pick-up and drop-off locations

Requirements:

  • Bachelor's degree in Customer Service or related field
  • 2+ years of experience in customer service or sales
  • Excellent communication and interpersonal skills

Job Specification

Skills:
Basic IT skills, especially Microsoft
Customer service
Good knowledge of transportation operations
Good telephone manner
Good organizational skills

Attributes and Characteristics:
Calm and sensible approach to work
Good listener
Good communication skills
Self-motivated
Flexible approach to work