Performance Monitoring Expert

Job DescriptionConducts contact center performance analysis and creates detailed action plans on where to improve performance.Reviews and resolves all incoming escalations from appropriate escalation channels in a timely manner.Responsible for listening (and viewing) customer calls, chats, and other communications, and evaluating consumer data to measure...

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

We are seeking a seasoned SEO & Ads Manager to join our team and drive business growth through expert search engine optimization and paid advertising.The successful candidate will have extensive experience in SEO, Google Ads, Meta Ads, LinkedIn Ads, and other paid marketing channels, as well as a proven track record of delivering high-quality results and...

Mobility and Performance ExpertAbout the Job:We seek a talented Mobility and Performance Expert to lead the development of high-performance mobile applications.The ideal candidate will have expertise in cross-platform frameworks and mobility solutions.Main Responsibilities:Develop and implement innovative mobility solutions for iOS and Android...

Sales Performance ExpertWe need a talented Sales Manager with expertise in English language proficiency who can drive sales performance. Our company operates under international business standards.This role involves developing and implementing strategies to enhance sales outcomes, managing sales teams, and analyzing sales data to identify areas for...

About the Role:As a Performance Monitoring Specialist, you will play a critical role in ensuring that our contact center operates at peak efficiency. Your primary responsibility will be to conduct thorough analysis of customer calls, chats, and other communications to measure agent service skills and policy adherence.

Job DescriptionWe are looking for a highly motivated and experienced Performance Monitoring professional to join our team. In this role, you will be responsible for analyzing contact center performance data, identifying areas for improvement, and developing strategies to enhance performance.About the TeamOur contact center operations team is dedicated to...

We're seeking a detail-driven and reliable Accounts & Credit Control Executive to join our growing team. This role involves managing financial transactions, monitoring customer accounts, and ensuring timely payments—while delivering professional communication to our UK-based clients.Manage accounts receivable and payable, including invoicing, payment...

Key ResponsibilitiesThe IT Data Solutions Expert will be responsible for designing, implementing, and maintaining data storage systems.This role involves ensuring data integrity and security, as well as monitoring data usage and storage costs.The IT Data Solutions Expert will also be responsible for recommending improvements or solutions to enhance data...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...