IT Support Specialist

2 weeks ago


Karachi, Sindh, Pakistan Megatech Trackers Full time

About Megatech Trackers:

We are a leading technology company that provides innovative solutions to our clients. Our team is passionate about delivering exceptional service and support.

Job Summary:

We are seeking a highly skilled System Support Executive to join our team. The successful candidate will provide technical support across the company, installing and configuring computer hardware, operating systems, and applications.

Key Responsibilities:

  1. Initial Assessment: Provide initial assessment of urgency and business impact on all support helpline calls and emails.
  2. Hardware and Software Installation: Install and configure computer hardware, operating systems, and applications.
  3. Future Improvements: Plan future improvements, suggesting IT solutions to business problems.
  4. Technical Support: Provide technical support across the company, including in-person or over-the-phone assistance.
  5. Incident Resolution: Record incident resolution in system and communicate to all stakeholders.
  6. Troubleshooting: Research, diagnose, troubleshoot, and identify solutions to resolve issues.
  7. Theoretical Knowledge: Have a theoretical understanding of Client/Server Operating Systems, Networking, and IP Telephony.
  8. Problem-Solving: Diagnose and troubleshoot technical issues, including account setup and network configuration.

Requirements:

  1. Communication Skills: Excellent written and verbal communication skills.
  2. Flexibility: Flexible approach to work and problem-solving.
  3. Telephone Mannerisms: Excellent telephone mannerisms.
  4. Complex Issues: Ability to explain complex technical issues to non-technical staff.
  5. Independence: Ability to work proactively with little direct supervision.
  6. Professional Development: A commitment to continual professional development.
  7. Teamwork: A team player in a shifting 24/7 environment.


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