Customer Service Delivery Lead

3 days ago


Islamabad, Islamabad, Pakistan Gaichu Management Services Pvt Ltd. Full time

Gaichu Management Services Pvt Ltd. is committed to delivering exceptional service to our clients. We are seeking a skilled Customer Service Delivery Lead to lead our team in achieving this goal.

Responsibilities:
  • Service Delivery: Foster strong relationships with clients and facilitate daily service delivery operations, promoting continuous improvement of productivity and service quality.
  • Scope Management: Proactively manage scope changes, identifying potential issues and devising contingency plans to ensure seamless service delivery.
  • Team Collaboration: Collaborate with operational support teams to optimize service efficiency and maintain accurate system updates for audit trail purposes.
  • Talent Development: Develop and implement strategies to improve team performance and foster a positive work environment.

Requirements: Excellent interpersonal and communication skills are essential for this role. Proficient spoken English language is required, along with clear and effective written skills. Ability to follow up and follow through with multiple tasks is crucial, and proficiency in all Microsoft applications is necessary.



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