
IT Service Delivery Specialist
5 days ago
About the Role
As a Customer Success Manager at Zones IT Solutions, you will be responsible for owning and managing the customer service experience. This involves acting as the primary point of contact for customer escalations and ensuring overall operational account health.
This role requires internal reporting to ensure key SLA and metrics are being met. You will conduct operationally focused business reviews with Account Managers and Clients, and partner with PMO, Operations Leadership, and Supply Chain for deployments, inventory management, and delivery standards.
Main Responsibilities
- Manage customer service experience and act as primary point of contact for customer escalations.
- Own overall operational account(s) health.
- Internal reporting to ensure key SLA and metrics are being met.
- Conduct operationally focused business reviews with Account Manager and Client.
- Partner with PMO, Operations Leadership, and Supply Chain for deployments, inventory management, and delivery standards.
Key Skills and Qualifications
- 3 years of customer service and/or account management experience.
- Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
- Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
- Excellent verbal and written communication skills.
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