
Customer Support Specialist
15 hours ago
High-Level Technical Support Role
About The JobThis senior-level remote position is ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team. We're partnering with a fast-growing E-Commerce brand to bring on a best-in-class Gorgias Technical Customer Service Representative.
- Full-time, remote position
- 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
- Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
- Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end-to-end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality-based communication that supports customer success
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem-solving skills and comfort navigating CRMs like Gorgias
- Highly motivated, intellectually curious, and resourceful
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long-term stability
- PTO and paid holidays
- Health and dental coverage or health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
- Fast-growing company with room for advancement
- Collaborative and values-driven culture
- High-level training and support from a global team
- Opportunities to work with top-tier E-Commerce brands
- Commitment to personal and professional development
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