Cloud Infrastructure Specialist

24 hours ago

Hyderabad City Taluka, Pakistan beBeeStrategic Full time
Job Description","

As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with our customers. You will work closely with key business customers to ensure they receive the guidance, support, and resources needed to succeed.

","

You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean. You will help customers solve complex challenges and maximize the value of their cloud infrastructure.

","

This role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements. You will be a strategic partner for our key business customers, ensuring they receive the best possible service.

","Key Responsibilities","

  • Technical Consultation & Architecture Design:

    • Develop and maintain deep expertise in cloud infrastructure and digital technologies.
    • Help design, diagram, and plan infrastructure architectures tailored to customer use cases.
    • Conduct regular technical consultation sessions and workshops to enable customers to be self-sufficient in managing their cloud environments.

  • Proactive Customer Engagement & Growth:

    • Manage and maintain key accounts.
    • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Assess customer progress, understand evolving needs, and align strategies for future growth.

  • Advocacy & Cross-Functional Collaboration:

    • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly.
Required Skills & Qualifications","

  • Technical Expertise:

    • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
    • Programming or development experience with basic skills in at least one mainstream language (e.g., Python, Go).
    • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.

  • Customer-Centric Approach:

    • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
    • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.

  • Communication Skills:

    • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
Benefits","

We offer a competitive salary range based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance.

","

Additionally, we provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

","

Our organization values diversity and inclusion. We approach diversity and inclusion seriously and thoughtfully, recognizing that diverse perspectives build stronger teams and products to serve our customers.

"],

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