Cloudtastic Microsoft 365 Support Expert

4 days ago


Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

We are seeking a highly skilled Microsoft 365 Support Specialist to join our team at Cloudtastic Private Limited. In this role, you will play a pivotal part in managing our Managed Microsoft 365 Support Services, providing technical assistance, resolving Microsoft 365-related issues, and ensuring seamless IT operations.

Key Responsibilities
  • Provide L2/L3 support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
  • Troubleshoot email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Handle licensing assignments, optimization, and cost management.
  • Respond to escalated issues from helpdesk within defined SLAs.
  • Implement and monitor Microsoft Secure Score recommendations.
  • Assist customers with phishing simulations, fraud investigations, and dark web monitoring.
  • Conduct domain health checks, security audits, and proactive risk analysis.
  • Investigate and respond to security incidents like compromised accounts, email spoofing, and unauthorized access.
  • Guide end-users on best practices for security, compliance, and collaboration.
  • Maintain knowledge base articles and provide technical documentation.
Qualifications & Skills Required
  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • 3-5 years of Microsoft 365 support experience (Managed IT services experience is a plus).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Expertise in Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender.
  • Strong troubleshooting and problem-solving skills.
  • PowerShell scripting experience for automation.
  • DNS management and email security knowledge (SPF, DKIM, DMARC, MTA-STS, BIMI).
  • Strong communication and customer service skills.
  • Attention to detail and strong documentation skills.


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