IT Services Microsoft 365 Support Engineer

4 days ago


Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

The successful candidate will possess excellent communication and customer service skills, as well as a solid understanding of Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender.

Primary Responsibilities
  • Provide technical support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
  • Identify and resolve email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Manage licensing assignments, optimization, and cost management for Microsoft 365 services.
  • Escalate issues from the helpdesk within defined SLAs.
  • Monitor and implement Microsoft Secure Score recommendations to enhance security.
  • Work closely with customers to address phishing simulations, fraud investigations, and dark web monitoring.
  • Perform routine domain health checks, security audits, and proactive risk analysis to mitigate potential threats.
  • Address security incidents such as compromised accounts, email spoofing, and unauthorized access.
  • Offer expert advice on security, compliance, and collaboration best practices using Microsoft 365 services.
  • Maintain accurate and up-to-date knowledge base articles and provide detailed technical documentation.
Necessary Qualifications
  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • Minimum 3-5 years of Microsoft 365 support experience (Managed IT services experience is a plus).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Familiarity with PowerShell scripting for automation.
  • Practical DNS management and email security knowledge (SPF, DKIM, DMARC, MTA-STS, BIMI).
  • Ambitious and results-driven individual.


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