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Karachi Microsoft 365 Technical Support Professional
4 days ago
This critical role requires a highly skilled Microsoft 365 Support Specialist who can handle complex technical issues, maintain accurate records, and collaborate effectively with internal teams and external clients.
Main Responsibilities- Deliver high-quality technical support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender.
- Analyze and troubleshoot email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
- Proactively manage licensing assignments, optimization, and cost management for Microsoft 365 services.
- Efficiently escalate issues from the helpdesk within defined SLAs.
- Strategically implement and monitor Microsoft Secure Score recommendations to enhance overall security posture.
- Work closely with customers on phishing simulations, fraud investigations, and dark web monitoring.
- Regularly perform domain health checks, security audits, and proactive risk analysis to mitigate potential threats.
- Quickly respond to security incidents such as compromised accounts, email spoofing, and unauthorized access.
- Effectively advise end-users on security, compliance, and collaboration best practices using Microsoft 365 services.
- Maintain comprehensive knowledge base articles and provide technical documentation as required.
- Bachelor's degree in Computer Science, IT, or related field (preferred).
- Minimum 3-5 years of Microsoft 365 support experience (Managed IT services experience is a plus).
- Microsoft 365 Certified: Modern Desktop Administrator Associate.
- Strong background in PowerShell scripting for automation.
- Advanced DNS management and email security knowledge (SPF, DKIM, DMARC, MTA-STS, BIMI).
- Strong analytical and problem-solving skills.
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