Karachi Microsoft 365 Technical Support Professional

4 days ago


Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

This critical role requires a highly skilled Microsoft 365 Support Specialist who can handle complex technical issues, maintain accurate records, and collaborate effectively with internal teams and external clients.

Main Responsibilities
  • Deliver high-quality technical support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender.
  • Analyze and troubleshoot email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Proactively manage licensing assignments, optimization, and cost management for Microsoft 365 services.
  • Efficiently escalate issues from the helpdesk within defined SLAs.
  • Strategically implement and monitor Microsoft Secure Score recommendations to enhance overall security posture.
  • Work closely with customers on phishing simulations, fraud investigations, and dark web monitoring.
  • Regularly perform domain health checks, security audits, and proactive risk analysis to mitigate potential threats.
  • Quickly respond to security incidents such as compromised accounts, email spoofing, and unauthorized access.
  • Effectively advise end-users on security, compliance, and collaboration best practices using Microsoft 365 services.
  • Maintain comprehensive knowledge base articles and provide technical documentation as required.
Essential Qualifications
  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • Minimum 3-5 years of Microsoft 365 support experience (Managed IT services experience is a plus).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Strong background in PowerShell scripting for automation.
  • Advanced DNS management and email security knowledge (SPF, DKIM, DMARC, MTA-STS, BIMI).
  • Strong analytical and problem-solving skills.


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