Microsoft 365 Technical Specialist Karachi

4 days ago


Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

At Cloudtastic Private Limited, we require an experienced Microsoft 365 Support Specialist to manage our Managed Microsoft 365 Support Services. The ideal candidate will have expertise in Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Defender, as well as strong troubleshooting and problem-solving skills.

Responsibilities
  • Support users on Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
  • Investigate and resolve email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Manage licensing assignments, optimization, and cost management for Microsoft 365 services.
  • Escalate issues from the helpdesk within defined SLAs.
  • Implement and monitor Microsoft Secure Score recommendations to enhance security.
  • Collaborate with customers on phishing simulations, fraud investigations, and dark web monitoring.
  • Perform domain health checks, security audits, and proactive risk analysis to identify potential threats.
  • Address security incidents such as compromised accounts, email spoofing, and unauthorized access.
  • Advise end-users on best practices for security, compliance, and collaboration using Microsoft 365 services.
  • Maintain up-to-date knowledge base articles and provide technical documentation.
Requirements
  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • 3-5 years of Microsoft 365 support experience (Managed IT services experience is a plus).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • Experience with PowerShell scripting for automation.
  • Strong DNS management and email security knowledge (SPF, DKIM, DMARC, MTA-STS, BIMI).
  • Excellent communication and customer service skills.
  • Aptitude for problem-solving and troubleshooting.


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