Customer Experience Coordinator

2 days ago


Lahore, Punjab, Pakistan ibex Full time
Job Description

We are looking for a highly skilled Social Media Coordinator to join our team at ibex. As a key member of our Operations department, you will play a vital role in shaping our online presence and customer engagement strategy.

Key Responsibilities
  • Manage and maintain our social media accounts, ensuring they accurately reflect our brand and values.
  • Develop and implement social media strategies that support our business objectives and promote our services.
  • Stay informed about the latest social media trends and best practices, applying this knowledge to enhance our online presence.
  • Monitor and moderate user-generated content on our social media channels, adhering to our community guidelines.
Requirements
  1. Exceptional written and verbal communication skills in English, enabling effective collaboration with colleagues and engagement with customers.
  2. Ability to analyze complex information, prioritize tasks, and manage multiple projects simultaneously.
  3. Proven experience in online community management and customer service, with a focus on building strong relationships and resolving queries efficiently.
  4. Proficiency in Microsoft Office, particularly Excel, for data analysis and reporting.
  5. Flexibility to work in various shifts, demonstrating adaptability and a commitment to meeting deadlines.
  6. Relevant education, such as an undergraduate degree or above, providing a solid foundation for your career growth.
Benefits
  • Comprehensive medical insurance for your health and well-being.
  • Permanent employment status, offering stability and security.
  • Provident fund and overtime compensation, recognizing your hard work and dedication.
  • Referral bonus program, rewarding you for helping us grow and succeed together.


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