Customer Experience Associate

20 hours ago


Lahore, Punjab, Pakistan RAPIDLINE DOCUMENT CLEARING SERVICES LLC Full time

About the Role:

We are seeking a highly skilled Service Delivery Specialist to join our team at Rapidline Immigration. The successful candidate will be responsible for maintaining strong relationships with clients after the sale, ensuring they are updated on the status of their processes and that all necessary documentation is in order.

Responsibilities:

  1. Client Management: Regularly check in with clients to provide updates and follow-up on their ongoing immigration processes, ensuring timely completion of tasks and meeting deadlines.
  2. Documentation Verification: Verify that all required documentation from clients is complete and in accordance with company policies, ensuring seamless processing and accuracy.
  3. Progress Updates: Keep clients informed about the progress of their cases, providing timely updates regarding any changes or requirements in the process, promoting transparency and trust.
  4. Customer Support: Address client inquiries, concerns, and provide assistance where necessary to ensure a positive client experience, driving customer loyalty and retention.
  5. Record Maintenance: Maintain accurate records of client communications, documentation, and progress updates, ensuring compliance and accountability.
  6. Issue Resolution: Identify potential challenges or issues in the client's case and escalate them as necessary to relevant departments for resolution, guaranteeing efficient problem-solving and conflict resolution.
  7. Team Collaboration: Work closely with sales and other internal teams to ensure seamless handover and execution of the post-sale process, enhancing team cohesion and productivity.

Requirements:

  1. Proven experience in customer service, client relations, or a similar role, demonstrating expertise in building and maintaining relationships.
  2. Excellent communication and interpersonal skills, enabling effective collaboration and conflict resolution.
  3. Strong attention to detail and organizational skills, ensuring accuracy and efficiency in document review and record keeping.
  4. Ability to manage multiple clients and tasks simultaneously, prioritizing tasks and meeting deadlines.
  5. Experience with CRM software or customer management tools is a plus, streamlining communication and data management.
  6. Knowledge of immigration processes (preferred), facilitating a deeper understanding of the industry and its complexities.

Essential Qualities:

  1. Proactive and solution-oriented mindset, driving innovation and efficiency in client support.
  2. Excellent problem-solving skills, ensuring prompt and effective issue resolution.
  3. Ability to work independently as well as part of a team, fostering collaboration and mutual respect.
  4. Strong follow-up and time management skills, ensuring timely completion of tasks and meeting deadlines.
  5. High level of professionalism and customer-centric attitude, consistently delivering exceptional client experiences.

Job Details:

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Experience:

  1. Sales: 1 year (Preferred)


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