HR Operations Manager

14 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
HR Manager Position Overview

The HR Manager will play a vital role in supporting the call center's success by developing and implementing effective HR strategies. This individual will be responsible for managing the recruitment, training, and development of call center employees, while ensuring compliance with company policies and regulations.

  • Key Responsibilities:
  • Develop and implement HR policies and procedures to support the call center's objectives.
  • Manage the recruitment process for call center employees, including job postings, resume screening, interviewing, and hiring.
  • Develop and deliver training programs for call center employees, including onboarding, customer service, and technical training.
  • Monitor and evaluate employee performance to ensure productivity and adherence to company standards.
  • Develop and maintain employee schedules, ensuring adequate coverage for call center operations.
  • Administer employee benefits, including healthcare and 401(k) plans.
  • Ensure compliance with company policies and regulations, as well as federal and state labor laws.
  • Manage employee relations, including conflict resolution and disciplinary action.
  • Develop and maintain positive relationships with employees, managers, and other stakeholders.
  • Analyze call center metrics and data to identify opportunities for improvement.
Job Requirements
  1. Bachelor's degree in Human Resources, Business Administration, or related field.
  2. Minimum 5 years of experience in HR management, preferably in a call center environment.
  3. Strong knowledge of federal and state labor laws, including FLSA, FMLA, and ADA.
  4. Excellent communication and interpersonal skills.
  5. Proven problem-solving skills and ability to think creatively.
  6. Ability to multitask and prioritize in a fast-paced environment.
  7. Proficiency in HRIS, Microsoft Office, and other HR-related software.
  8. Capacity to work independently and as part of a team.


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