Customer Service Specialist
6 days ago
We are seeking a highly motivated and customer-focused professional to manage customer interactions, convert leads, and ensure exceptional service delivery.
Main Responsibilities:- Lead Management:
- Handle and respond to leads through WhatsApp, with a primary focus on converting leads into customers.
- Cross-sell products such as repair services, screen protectors, and phone covers.
- Customer Service:
- Address and resolve customer complaints promptly and professionally.
- Schedule repair services and pick-up/drop-off appointments in coordination with our team.
- Vendor and Quotation Management:
- Obtain pricing details from vendors as needed.
- Create and share accurate quotations and invoices with clients.
- Sales Pipeline Updates:
- Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.
- Marketing:
- Conduct WhatsApp marketing campaigns every 15 days based on the Sales Pipeline Sheet.
- Strong communication and interpersonal skills.
- Experience in customer service or sales is preferred.
- Ability to work independently and manage tasks remotely.
- Organized and detail-oriented with good multitasking abilities.
- Basic proficiency in creating quotations and managing spreadsheets.
- Flexible work environment.
- Competitive compensation.
- Opportunity to grow with a dynamic and customer-focused team.
- Incentive Bonus.
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