Customer Service Specialist

6 days ago


Sukkur, Sindh, Pakistan beBeeCustomer Full time $60,000 - $75,000
Job Title

As a dedicated Customer Service Professional, you will be responsible for providing exceptional support to our customers.

This role is crucial in helping us deliver top-notch customer experiences and ensure successful operations.

About the Role

You will be required to deliver best-in-class front-line support via live chat and calls, ensuring timely responses and resolutions on all customer enquiries. Additionally, you will be responsible for troubleshooting and properly actioning customer enquiries, cultivating strong customer relationships, and escalating bugs and feature requests to the relevant teams.

Our ideal candidate will possess excellent written English communication skills, strong academics from a top undergraduate program, and 1-3 years of experience in technical support at a relevant technology company.

Key Responsibilities
  • Deliver exceptional front-line support to customers
  • Ensure timely responses and resolutions to customer enquiries
  • Troubleshoot and action customer enquiries effectively
  • Cultivate strong customer relationships
  • Escalate bugs and feature requests to the relevant teams
Requirements
  • Excellent written English communication skills
  • Strong academics from a top undergraduate program
  • 1-3 years experience in technical support at a relevant technology company
  • A knack for understanding and solving technical issues
  • Ability to multitask and prioritize between competing tasks
  • A passion for helping customers


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