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Technical Account Manager
3 days ago
We specialize in developing Cloud Contact Center Software that connects businesses with their customers effectively. Our software is designed to facilitate seamless interactions across various channels, ensuring exceptional customer experiences.
Job Duties- Representing our product to potential clients through engaging presentations, live demos, and collaborative workshops.
- Responding to customer inquiries and concerns via email and chat platforms, preparing detailed quotes and proposals as needed.
- Maintaining strong partnerships by following up on leads, coordinating with customers and internal teams, and contributing valuable insights to drive product enhancements.
- Supporting the creation of high-quality technical documentation, leveraging customer feedback to inform our solution development.
- Analyzing competitor offerings and providing strategic input to our sales team on product positioning and competitive differentiation.
We are seeking a qualified professional with:
- A Bachelor's degree in Computer Science, Software Engineering, IT, or related field.
- At least 2 years of relevant experience in the Contact Center industry, preferably in pre-sales or Requirements Engineering.
- Strong knowledge of network infrastructure, contact center technologies, and call flow optimization.
- Proven experience in requirement analysis, proposal preparation, and Proof-of-Concept execution.
- Excellent written and verbal communication skills in English.
- Ability to prioritize tasks efficiently and handle multiple projects simultaneously.
- Proficiency in Microsoft Office applications (Word, Excel, Project, Visio, and PowerPoint).
Nice to Have:
- Experience with enterprise SaaS applications, including architecture, business models, and pricing strategies.
- Familiarity with Omnichannel or Chatbot solutions.
- Proficiency in Arabic and French languages.
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