Help Desk Technician

4 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Title: IT Technical Support Specialist

We are seeking a skilled IT Technical Support Specialist to join our team.

This role requires strong technical knowledge of Windows OS and experience in warranty hardware repair.

Key Responsibilities:
  • Read and interpret error codes flashed on devices.
  • Swap out hardware components.
  • Trace faults using diagnostic devices and software.
  • Assist support staff of other service providers.
  • Work may require staggered shifts and travel to sites.
  • Perform other duties as assigned.
  • Manage inventory, supervise stock flow, and keep detailed records of goods entering or leaving the stockroom.
  • Control and oversee inventory ordering and storage.
  • Update inventory records and apply common inventory management techniques.
  • Generate daily, weekly, and monthly reports on IT stock and trend analysis on common device failures.
Qualifications:
  • 2-4 years of relevant experience.
  • Industry-standard training and certifications, including A+ certification or equivalent work experience of at least 3 years.
  • Experience in warranty hardware repair of HP, Dell, and Lenovo devices, including parts ordering, repair/replacement, and return of defective parts.
  • Technical knowledge of Windows OS, with ability to resolve issues or perform full rebuilds.
  • Familiarity with OSX, iOS, and Android OS for end-user support.
  • Proficiency in Microsoft Office, antivirus software, and desktop services.
  • Ability to use knowledge articles to resolve client-specific application issues.
  • Strong verbal and written communication skills.
  • Ability to independently solve common IT issues and exercise judgment within procedures.
  • Ability to analyze information, provide insights, and make recommendations.
  • Customer-oriented with attention to detail.
  • Fluent in English (spoken and written) and conversational in local language.
  • Ability to work independently and in teams on multiple projects.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.

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