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Customer Experience Leader
2 days ago
The senior customer success manager will be responsible for managing daily operations, focusing on metric pacing, productivity, and process adherence for the customer success small and medium-sized business Spanish save motion and winback motion.
- Manage cross-departmental coordination and collaboration to identify, develop, and launch process enhancements and departmental initiatives.
- Responsible for resolving customer escalations by investigating issues, developing solutions, and managing these situations until resolution.
- Foster strong relationships with internal stakeholders, including sales, marketing, and product teams.
- Collaborate with customer success leadership to drive business growth and customer satisfaction.
- Stay up-to-date with industry trends and best practices in customer success.
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Customer Experience Manager
3 days ago
Islamabad, Islamabad, Pakistan Vertaz Technologies Full timeCustomer Experience Manager Job DescriptionVertaz Technologies is seeking a Customer Experience Manager to lead our customer support team. This role involves managing a team of customer service representatives and implementing strategies to enhance customer satisfaction.Key Responsibilities:Recruit, train, and manage a team of customer service...
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Customer Experience Specialist
6 days ago
Islamabad, Islamabad, Pakistan Elite Outsourcing Full timeJob Overview:At Elite Outsourcing, we are dedicated to providing top-notch services to our clients. As a Sales Growth Leader, you will play a crucial role in driving revenue growth and building strong relationships with our customers.Develop and implement effective sales strategies to achieve sales targets.Provide exceptional customer service and support to...
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Team Leader
5 days ago
Islamabad, Islamabad, Pakistan ConnectPro International Full timeJob Overview:The Call Center Team Leader is a key role within our organization, responsible for overseeing the daily operations of our customer service team. This position involves mentoring, coaching, and supporting agents to achieve exceptional performance results.We are seeking a highly skilled and experienced leader who can motivate and manage a team of...
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Senior Customer Experience Specialist
5 days ago
Islamabad, Islamabad, Pakistan ConnectPro International Full timeAbout the Job:As a Team Leader - Customer Success, you will be responsible for leading a team of customer service representatives, ensuring they meet performance targets and provide exceptional customer service. This role involves mentoring, coaching, and supporting agents to achieve individual and team KPIs (Key Performance Indicators).We are seeking a...
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Leadership Role in Customer Experience
6 days ago
Islamabad, Islamabad, Pakistan R Plus Concept Design Full timeRole DescriptionWe are seeking an experienced Online Customer Service Team Leader to lead our customer service team at R Plus Concept Design. This role involves overseeing daily operations and ensuring high-quality customer support across online channels.Primary Duties:Manage a team of customer service representatives to achieve operational...
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Customer Service Team Leader Position
6 days ago
Islamabad, Islamabad, Pakistan R Plus Concept Design Full timeJob OverviewThe Online Customer Service Team Leader at R Plus Concept Design oversees a team to ensure efficient, high-quality support for customers through online channels.Responsibilities:Manage daily operations and supervise customer service representatives.Closely work with other departments to align customer service strategies with business...
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Customer Experience Representative
16 hours ago
Islamabad, Islamabad, Pakistan Contour Software Full timeUnlock Your Potential at Contour SoftwareWe are committed to providing a supportive and inclusive work environment that encourages growth and innovation. As a Technical Support Representative, you will have the opportunity to develop your skills and expertise while contributing to the success of our customers.Key Responsibilities:Provide daily updates on...
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Guest Experience Leader
6 days ago
Islamabad, Islamabad, Pakistan Easystay Holiday Home Rental Dubai Full timeAbout the JobWe are seeking a highly skilled and experienced General Manager to join our team at Easystay Holiday Home Rental Dubai. As the Guest Experience Leader, you will be responsible for overseeing staff management and guest relations, ensuring a seamless and enjoyable experience for our guests.This role requires strong leadership and strategic...
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Customer Complaint Resolution Leader
6 days ago
Islamabad, Islamabad, Pakistan Mobilink Microfinance Bank Ltd Full timeJob SummaryWe are seeking an exceptional leader to join our complaint resolution team at Mobilink Microfinance Bank Ltd. As a Complaint Handling Team Lead, you will play a critical role in ensuring that customer complaints are resolved efficiently and effectively.Main AccountabilitiesOversee the complaint handling process, ensuring that customer complaints...
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Experience Transformation Leader
1 week ago
Islamabad, Islamabad, Pakistan easypaisa Bank Limited Full timeRole OverviewWe are seeking a highly motivated Head of Customer Experience to join our team and lead the development and execution of customer experience strategies that drive business growth and customer satisfaction.As a key member of our leadership team, you will be responsible for collaborating with cross-functional teams to deliver customer experience...
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Commercial Experience Leader
1 week ago
Islamabad, Islamabad, Pakistan Jazz Full timeCompany Overview:As a leading employer in the country, Jazz embodies the philosophy that each Jazz employee is passionately living a better everyday life. Inspired by visionary leadership, our unique professional culture, flourishing lifestyle, and continuous learning and development make us an ideal workplace.Job Description:The Commercial Experience...
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Head of Customer Experience
6 days ago
Islamabad, Islamabad, Pakistan Riphah University Full timeRiphah University is seeking a highly skilled Head of Customer Experience to lead our customer experience strategy and drive business growth.The successful candidate will have a solid foundation in customer experience principles, a proven track record of success, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesDevelop and...
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Customer Experience Director
5 days ago
Islamabad, Islamabad, Pakistan House of Kasib Full timeJob SummaryHouse of Kasib seeks a Customer Experience Director to lead the company's customer experience initiatives. This key role involves developing and implementing strategies to deliver exceptional customer experiences across all touchpoints.Key Responsibilities:Developing and executing customer experience strategies to drive loyalty and...
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Customer Experience Strategist
1 week ago
Islamabad, Islamabad, Pakistan easypaisa Bank Limited Full timeJob DescriptionAs the Head of Customer Experience, you will be responsible for overseeing the entire customer journey, ensuring that every interaction with our brand is seamless and delightful.You will lead a team of experts in creating personalized experiences that meet the evolving needs of our customers. With a deep understanding of market trends and...
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Customer Experience Strategist
2 days ago
Islamabad, Islamabad, Pakistan easypaisa digital bank Full time**Job Summary**We are seeking an experienced professional to lead our customer experience efforts and drive business growth through exceptional customer satisfaction.About the Role:Develop and execute customer experience strategies that align with our business objectives.Lead cross-functional teams to design and deliver outstanding customer experiences...
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Customer Experience Expert
5 days ago
Islamabad, Islamabad, Pakistan Veon Group Full timeKey ResponsibilitiesWelcome and guide walk-in customers from the floor, ensuring a seamless and positive experience.Develop a solid understanding of our CRM system and associated portals to effectively manage customer queries.Promote exceptional customer service by handling inquiries in a timely and professional manner.Maintain high-quality standards for...
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Customer Experience Expert
2 days ago
Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full timeCustomer Experience Expert JobiGate Technologies Pakistan is seeking a Customer Experience Expert to deliver exceptional customer support and manage its ecommerce platforms. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.Key ResponsibilitiesDevelop and...
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Customer Experience Manager
6 days ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeAbout UsZones IT Solutions is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We operate in more than 120 countries, leveraging a robust portfolio and utilizing the highest certification levels from key partners.As a Customer Success Manager, you will play a critical role in delivering exceptional customer experiences...
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Customer Experience Manager
5 days ago
Islamabad, Islamabad, Pakistan ibex Full timeAbout the JobThis position requires an individual who can deliver exceptional customer experiences as measured by performance objectives and uphold the core values of our organization. You will respond promptly to customers via phone call, perform successful troubleshooting on customers' products, and provide accurate and efficient resolutions.You will also...
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Customer Experience Manager
6 days ago
Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full timeAchieve App SpecialistJob Description:This role is designed for individuals who can provide exceptional guidance to customers during their onboarding experience. As an Achieve App Specialist, you will play a critical part in ensuring a seamless transition into the Achieve (White Label) Branded App.Main Tasks:Customer Guidance: Ensure customers receive proper...