Customer Experience Leader

2 days ago


Islamabad, Islamabad, Pakistan Motive Full time
Job Description

The senior customer success manager will be responsible for managing daily operations, focusing on metric pacing, productivity, and process adherence for the customer success small and medium-sized business Spanish save motion and winback motion.

  • Manage cross-departmental coordination and collaboration to identify, develop, and launch process enhancements and departmental initiatives.
  • Responsible for resolving customer escalations by investigating issues, developing solutions, and managing these situations until resolution.
Key Responsibilities
  • Foster strong relationships with internal stakeholders, including sales, marketing, and product teams.
  • Collaborate with customer success leadership to drive business growth and customer satisfaction.
  • Stay up-to-date with industry trends and best practices in customer success.


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