
Customer Support Specialist
1 day ago
Customer Service Excellence: A Key Role
Job Description:
We are seeking a professional to provide timely and expert support to customers. Key responsibilities include responding to inquiries, resolving issues, addressing complaints, and delivering accurate product information.
Key Responsibilities:
- Respond to customer inquiries via multiple channels in a professional and timely manner.
- Address customer complaints and resolve issues to ensure high levels of satisfaction.
- Provide accurate information regarding products, pricing, promotions, and other relevant details.
- Maintain accurate customer records within the CRM system.
- Collaborate with teams to ensure customer needs are met effectively.
Requirements:
Skill Requirements:
- Intermediate or higher education.
- Proficiency in written and spoken English.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Results-driven and motivated by achieving targets.
- Minimum 2-3 years of experience in a similar role.
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