Dedicated Client Support Specialist

17 hours ago


Hyderabad City Taluka, Pakistan beBeeAccounting Full time 250,000 - 500,000
Customer Support Specialist Job Description

We are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist. This is a remote position, requiring exceptional communication skills, strong problem-solving abilities, and a commitment to delivering high-quality service to clients.

Job Responsibilities
  • Client Interaction: Handle inbound and outbound calls related to accounting inquiries, providing accurate information and support to clients.
  • Documentation: Document customer interactions in Excel and CRM systems, ensuring seamless data management and analysis.
  • Team Collaboration: Collaborate with team members to resolve issues efficiently, promoting effective communication and conflict resolution.
  • Customer Satisfaction: Maintain high levels of customer satisfaction through timely and courteous responses to client inquiries.
Requirements
  • Experience: Minimum 1 year of experience in a call center or customer service role, demonstrating a track record of success in meeting customer needs.
  • Communication Skills: Strong communication and interpersonal skills, with excellent spoken English required for successful client interaction.
  • Technical Skills: Proficient in MS Office (Excel) and CRM software, with basic knowledge of accounting principles a plus.
  • Problem-Solving: Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.

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