Senior Customer Success Professional

5 days ago


Islamabad, Islamabad, Pakistan PointofIT Full time

We are seeking a highly skilled Senior Customer Success Professional - Medical Billing to join our team at PointofIT. As the main point of contact for medical billing clients, you will be responsible for ensuring their goals and satisfaction are consistently met. Your excellent communication skills and expertise in medical billing processes will enable you to provide top-notch support and guidance to our clients.

This is a challenging yet rewarding role that requires a strong background in medical billing, client management, and account support. If you have a proven track record of success in a customer success or account management role in the healthcare or medical billing sector, we encourage you to apply.

Responsibilities:

  1. Act as the primary point of contact for medical billing clients to ensure their needs are consistently met.
  2. Provide expert support and guidance on medical billing processes to help clients navigate complex billing requirements.
  3. Collaborate with internal billing teams to resolve client issues quickly, manage inquiries, and keep clients informed of product or service updates.
  4. Monitor client satisfaction and contract renewals to identify opportunities for service enhancement.


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