Customer Care Centre Head

4 days ago


Faisalabad, Punjab, Pakistan Komkonsult (Pvt) Limited Full time

About the Opportunity:

The ideal candidate for this role will be responsible for leading our customer care centre to achieve operational excellence. This involves effectively managing day-to-day operations, providing timely and accurate reports, and ensuring the accuracy of inventory systems.

Responsibilities:
  1. Lead the customer care centre to meet operational KPIs.
  2. Deliver high-quality MIS reports to stakeholders.
  3. Improve stock management processes and maintain an accurate inventory system.
  4. Enhance the skills of engineering team members to meet operational requirements.
  5. Implement vendor-defined service procedures.
  6. Build a highly motivated and skilled workforce.
  7. Enforce QMS, EMS, and OHSAS standards.
  8. Administer safety policies across all departments and projects.
Job Requirements:
  1. Proven experience in managing day-to-day operations.
  2. Excellent customer handling skills.
  3. Ability to identify opportunities to develop business activities.
Our Company:

Komkonsult (Pvt) Limited is a reputable company offering services in mobile repairing, logistics & admin, finance, IT, and auditing.



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