Dedicated Customer Support Specialist

4 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 20,000 - 32,500
Customer Service Representative Position

We are seeking a highly skilled and dedicated Customer Service Representative to join our team.

  • This role involves providing exceptional customer service in a dynamic call center environment, engaging with customers through outbound calls to address their inquiries and concerns.
  • Follow up on customer calls to ensure resolution and satisfaction, maintaining a patient and empathetic attitude to handle diverse customer situations effectively.
Key Responsibilities:
  • Deliver prompt and courteous service to customers via phone, ensuring that their issues are resolved efficiently and professionally.
  • Maintain accurate records of customer interactions, updating the system as necessary to ensure seamless communication.
Requirements:
  • A strong foundation in communication skills is essential for this role, allowing you to effectively interact with customers from diverse backgrounds and cultures.
  • Excellent problem-solving and conflict resolution skills are required to handle complex customer situations and complaints.
Working Conditions:

The role is based in Lahore, Pakistan, with shift timings varying according to seasonal demands. As a key member of our team, you will be expected to work collaboratively with colleagues to achieve business objectives and drive sales growth.

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