Customer Support Specialist

3 weeks ago

Lahore, Punjab, Pakistan Stampa Solutions Full time

1 day ago Be among the first 25 applicants

Direct message the job poster from Stampa Solutions

At Stampa Solutions, we're committed to delivering exceptional customer experiences and we're looking for a proactive and friendly Customer Support Representative to join our growing team.

Job Summary:

We are seeking a reliable and enthusiastic Customer Support Representative to manage inbound and outbound calls, assist customers with inquiries, and schedule service appointments. You will be the first point of contact for our clients and play a key role in providing a positive and efficient customer experience.

Key Responsibilities:

  • Answer incoming phone calls in a professional and courteous manner
  • Schedule service appointments and coordinate with technicians
  • Handle customer inquiries, complaints, and rescheduling requests
  • Maintain accurate records of customer interactions and appointments
  • Follow up with customers to confirm appointments and provide updates
  • Use CRM or scheduling software to manage service requests

Qualifications:

  • Fresh or proven experience in customer service, call center, or scheduling roles
  • Excellent verbal communication and listening skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency with scheduling software, CRMs, and basic computer skills
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development, Customer Service, and Sales
  • IndustriesIT Services and IT Consulting

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