Phone Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 3,000,000 - 6,000,000
Customer Service Representative

Job Description:

As a Customer Call Representative, you will be the primary point of contact for clients. Your role will involve answering and making calls to clients to understand their needs, address complaints, and resolve issues related to products or services.

You will respond efficiently and accurately to callers, providing possible solutions and ensuring that clients feel supported and valued. Additionally, you will strive to meet or exceed call center metrics while delivering exceptional consistent customer service.

Key Responsibilities:

  1. Answering and making calls to clients
  2. Addressing client needs, complaints, and issues
  3. Providing solutions and support to clients
  4. Ensuring excellent customer service

Required Skills and Qualifications:

  • Exceptional customer service skills
  • Active listening and verbal communication skills
  • Professional phone voice
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision-making skills
  • Adaptability and accountability

Benefits:

The ideal candidate will possess a strong customer service mindset, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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