Healthcare Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time $60,000 - $80,000

Healthcare Support Specialist

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This position requires advanced knowledge of medical administrative processes and exceptional customer service skills. The candidate will play a crucial role in providing high-level administrative support within a healthcare setting.

">Key Responsibilities:
  • Schedule and coordinate appointments, follow-ups, and procedures for patients using advanced scheduling software and protocols.
  • Monitor, manage, and update patient records in electronic health record (EHR) systems to ensure accuracy and compliance with privacy regulations.
  • Provide exceptional customer service as the first point of contact for patients, families, and providers, both in person and over the phone.
  • Verify insurance coverage, process authorizations and referrals, and collaborate with clinical and administrative staff to resolve scheduling conflicts.
  • Efficiently manage incoming calls, emails, and messages, prioritizing urgent requests and ensuring timely responses.
  • Assist healthcare providers with administrative tasks, including documentation, data entry, and report preparation.
  • Handle complex patient concerns and inquiries with professionalism, escalating issues when necessary.
  • Collaborate with multidisciplinary teams to coordinate patient care and support continuity of services.
  • Provide guidance and training to junior medical support assistants as needed.
  • Ensure strict compliance with HIPAA and other applicable regulations at all times.
">Qualifications:
  • High school diploma or equivalent; an associate's degree in healthcare administration or a related field is preferred.
  • Minimum of 2-4 years of experience in a medical office, hospital, or healthcare setting, with at least 1 year in an advanced or lead administrative role.
  • Proficiency in using electronic health records (EHR) and scheduling software.
  • Strong understanding of medical terminology, insurance processes, and patient confidentiality requirements.
  • Excellent organizational, multitasking, and communication skills.
  • Demonstrated ability to handle sensitive information with discretion.
  • Proven customer service and problem-solving abilities.
"],

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