Operations Management Specialist

3 days ago


Karachi, Sindh, Pakistan Ideas Unlimited Full time

Ideas Unlimited is a US-based international call center seeking a highly skilled Operations Management Specialist to manage project lifecycle, train agents, and drive team productivity.

About the Job:

  1. We require an individual with 1 year of experience in Project Management, 1 year of experience in Call Centers, and 1 year of Sales background.
  2. The successful candidate will be responsible for developing and implementing efficient operational processes, training agents, and ensuring team efficiency.
Key Responsibilities:
  • Implementing operational policies and procedures
  • Training and developing call center agents
  • Ensuring team efficiency and productivity
  • Coordinating with HR for resource planning and forecasting
Working Schedule:

This is a full-time night shift role, working Monday to Friday from 9 pm to 6 am Karachi time. You may be required to work some Saturdays, which will be paid overtime.

Benefits:
  • A competitive base salary will be offered based on your skill and experience
  • An excellent commission structure will be provided
  • You will receive 12 paid annual leaves
Requirements:
  • Bachelor's degree in any field
  • Prior experience in project management or coordination
  • Serious-minded, professional, and motivated individual
Job Description:
  • Excellent communication skills in English
  • Educational background in project management or business administration
  • Prior experience in project management/coordination/training in a call center or similar industry


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