Operations Efficiency Consultant

7 days ago


Lahore, Punjab, Pakistan Next Generation Technology Solutions Full time
Job Description

The successful candidate will be responsible for analyzing, documenting, and refining IT service management processes based on ITIL best practices. They will work closely with IT teams to translate business requirements into ITSM workflows, automation, and reporting structures.

The ideal candidate will have a strong understanding of ITIL frameworks, ITSM tools, and process optimization techniques. They will also have excellent communication and stakeholder management skills, with the ability to translate business needs into ITSM solutions.

Main Accountabilities:
  • Process Improvement: Identify areas for process improvement, efficiency, and cost optimization within IT service delivery.
  • ITSM Workflow Design: Design and implement ITIL-based processes, including Incident, Problem, Change, Service Request, Asset, and Knowledge Management.
  • Documentation and Communication: Develop detailed documentation, including process flows, business requirements, use cases, and functional specifications.
  • Stakeholder Engagement: Act as a liaison between business units, IT teams, and service management stakeholders.


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