Business Improvement Lead

3 days ago


Karachi, Sindh, Pakistan ibex Full time

Unlocking Business Value through Process Improvements

The Business Analyst – Insurance at ibex unlocks business value by analyzing, redesigning, and optimizing IT-driven processes to improve operational efficiency, reduce costs, and enhance customer experience.

Key Responsibilities:
  1. Process Analysis and Redesign: Analyze and redesign processes to eliminate inefficiencies and improve productivity.
  2. Data-Driven Decision Making: Utilize data analytics to inform decision making and drive business growth.
  3. Change Management and Communication: Develop and execute effective change management plans to ensure seamless transitions.
  4. Process Documentation and Knowledge Sharing: Maintain accurate documentation of processes and share knowledge across the organization.
  5. Cross-Functional Collaboration and Leadership: Foster collaboration and lead cross-functional teams to achieve process improvements.
  6. Digital Transformation Alignment and Strategy Development: Align process improvements with digital transformation goals and develop strategies to support organizational objectives.
  7. Business Case Development and Implementation Roadmap: Create compelling business cases and implementation roadmaps to drive process improvements.
  8. Post-Implementation Evaluation and Continuous Improvement: Continuously evaluate and refine processes to ensure long-term sustainability and performance.


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