Inbound Sales Specialist

5 days ago


Lahore, Punjab, Pakistan Inova Global Full time
Job Description

We are seeking an Inbound Sales Expert to join our team at Inova Global, a leading provider of residential telecom services and home security solutions. The successful candidate will engage with residential customers interested in upgrading or signing up for telecom services and home security packages.

Key Responsibilities:

  • Upsell and cross-sell telecom and home security packages to maximize revenue opportunities.
  • Respond to inbound calls and inquiries from residential customers across the U.S. interested in telecom services and home security solutions.
  • Build rapport and establish a consultative relationship with customers to understand their needs and preferences.
  • Educate customers about the range of telecom and home security services offered by major Internet Service Providers and Inova Global.
  • Recommend tailored solutions that align with customers' requirements and demonstrate the value of our services.
  • Process sales orders accurately and efficiently while ensuring compliance with company policies and procedures.
  • Maintain up-to-date knowledge of industry trends, product offerings, and competitive landscape.
  • Meet and exceed individual and team sales targets and performance metrics.
  • Collaborate closely with the sales team, customer support, and other departments to provide a seamless customer experience.
  • Document customer interactions, inquiries, and sales details in the CRM system.
  • Continuously improve sales techniques through training, coaching, and self-development.


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