Customer Experience Strategist

4 days ago

Lahore, Punjab, Pakistan beBeeCustomerExperience Full time 900,000 - 1,200,000
Job Title

We are seeking an experienced Customer Experience Strategist to oversee and assist in the entire customer journey, ensuring satisfaction and fostering strong client relationships.

About the Role

This role requires managing customer queries, scheduling regular meetings, providing personalized support, and actively working towards customer retention.

Key Responsibilities:
  • Work closely with Leadership to manage high-priority clients, providing regular updates and insights on account health and satisfaction.
  • Build strong, trusted relationships with clients, understanding their needs, goals, and challenges.
  • Serve as the primary contact for client inquiries, addressing questions or issues promptly and coordinating with internal teams for resolution.
  • Maintain open lines of communication with Leadership to ensure alignment on key client needs and expectations.
  • Collect client feedback, share insights with internal teams, and contribute to product and process improvements.
  • Schedule and conduct regular client meetings, interviews, and check-ins, providing updates to the internal and external stakeholders.
Qualifications and Skills:
  • Excellent skills in English communication, both written and verbal.
  • Bachelor's degree in Business, Marketing, or a related field.
  • Previous experience of 5 years+ in a similar role, preferably in the IT Sector or Call Center.
  • Ability to manage multiple clients simultaneously and prioritize tasks effectively.
Working Hours:
  • Evening Shift: 5 PM - 2 AM (PKT)

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