Learning Experience Architect

7 days ago


Lahore, Punjab, Pakistan Motive Full time
About the Role:

Motive is seeking a highly skilled Instructional Designer to join its enablement team. As an Instructional Designer, you will play a pivotal role in enhancing the competencies of new and existing employees, enabling them to provide exceptional Post Sales Operations goals and achieve performance goals in alignment with the company's core values.

Key Responsibilities:

  • Create and update training content on the platforms utilized by Motive.
  • Develop training materials, including e-learnings, presentations, manuals, and job aids, to support the training curriculum and ensure consistent delivery of content.
  • Report to leadership on the effectiveness of created content and its usage by internal employees.
  • Collaborate with leadership and subject matter experts to ensure training materials and programs are up-to-date and aligned with the latest policies, procedures, and industry best practices.
  • Deliver comprehensive training programs for new and existing employees, focusing on professional services, product knowledge, system usage, and tools being used.
  • Conduct interactive and engaging training sessions in a virtual classroom setting to facilitate learning and skill development.
  • Conduct refresher training sessions to reinforce learning and update employees on new products, services, or policy changes.
  • Assess training needs and identify knowledge gaps through performance evaluations and feedback from leadership.
  • Stay informed about emerging trends and technologies in the software as a service, transportation, and call center industry, continually enhancing personal knowledge and skills to deliver effective training.
  • Maintain accurate training records, including attendance, evaluations, and training outcomes, to track individual and team performance and identify training needs.


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