IT Service Delivery Expert

3 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time
Job Requirements

We are seeking an experienced IT Service Delivery Expert to join our Helpdesk Team at Zones IT Solutions. This role involves providing technical support to our customers, resolving their issues and improving their overall experience.

Responsibilities:
  1. Collaborate with the Helpdesk Team to ensure seamless day-to-day operations and perform technical duties efficiently.
  2. Log all customer issues, requests, and support activity into our ticketing system for accurate tracking and analysis.
  3. Manage your workload to meet incident and request deadlines, delivering high-quality results under pressure.
Requirements:
  • Bachelor's or Master's degree in IT or a related field is mandatory for this position.
  • Minimum 2-3 years of relevant work experience is required, demonstrating expertise and knowledge in IT support.
  • Excellent communication and interpersonal skills are essential for effective collaboration with colleagues and customers.
  • Ability to work independently and as part of a team, prioritizing tasks and managing workload efficiently.
Benefits:
  • Comprehensive benefits package, including health insurance coverage for family members, life insurance, pension fund scheme, EOBI, and other perks.
  • Opportunity to work in a dynamic and innovative environment, driving growth and excellence in IT solutions.
  • Professional development opportunities, enabling you to enhance your skills and advance your career.


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