Professional Services Coordinator

2 weeks ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time £45,000 - £55,000
Job Description

We are seeking a highly skilled and experienced professional to oversee day-to-day operations, handle customer inquiries, and facilitate communication with colleagues in the UK.

The successful candidate will be responsible for maintaining daily operational efficiency, responding to customer calls, and collaborating with team members to ensure smooth execution of moves and achieve high customer satisfaction.

Key Responsibilities:
  • Respond to customer emails from previous shifts
  • Call back customers who have submitted quotes and callback requests during previous shifts
  • Verify availability for potential moves and communicate with contractors to confirm their availability
  • Liaise with contractors to obtain prices for specific requests
  • Provide quotes to customers, log details, and quoted prices in the system
  • Confirm job details, check availability, and send booking confirmation after logging the job
  • Handle customer calls related to last-minute issues, such as delayed drivers or direction checks to confirm driver location
  • Reach out to customers for feedback and request online reviews
  • Log and calculate drivers' hours and wages for the week
Requirements
  • Degree-level education (business degree preferred but not essential)
  • Excellent command of the English language, both written and spoken
  • Availability to work Monday to Saturday: 9am-6pm (UK time) with 30-minute lunch break
Benefits

Opportunities for growth and development

Other Requirements

Excellent communication skills and ability to work under pressure

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