
Commercial Growth Specialist
2 days ago
Our Ideal Candidate:
We are looking for a highly motivated and experienced individual to join our team as an Associate Manager, Customer Success. You will be responsible for leading a team of Customer Success Managers to achieve their goals and KPIs aligned to customer satisfaction, retention, adoption, and growth.
Your Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention
- Lead a team of CSMs to deliver exceptional customer service and retention rates
- Partner with sales to ensure quality customer service and ROI for customers
You Will Have:
- 3+ years of customer-facing experience in consulting, customer success, sales, or support roles
- Experience as a player/coach with strong time-management and prioritization skills
- Able to influence Product, Support, Sales, Professional Services, and BizOps teams
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