
Business Operations Process Manager
7 days ago
This role involves executing, auditing, and driving improvement initiatives for service providers and internal business teams. The Business Operations Specialist will be responsible for analyzing workflows, ensuring compliance, supporting issue resolution, and identifying areas for process improvement.
- Monitor and track service performance against defined standards, ensuring adherence to processes.
- Collect, organize, and analyze data related to partner operations, identifying gaps and improvement areas.
- Support compliance tracking by ensuring service providers follow established workflows.
- Assist in technical incident management by monitoring issue resolution processes, identifying recurring challenges, and collaborating with internal and external teams to streamline incident handling for faster turnaround times.
- Implement feedback mechanisms by gathering and documenting insights from internal teams and partners.
- Develop and maintain process reports that highlight performance trends, bottlenecks, and areas of improvement.
- Collaborate with internal teams to refine service pathways and improve efficiency.
- Support automation initiatives to streamline workflows and reduce manual dependencies.
- Facilitate service providers' operations scalability through training, documentation, and up-to-date guidelines.
- Take ownership of recurring BAU tasks such as monthly reports, incident process coordination, and partner operations follow-ups.
Education & Experience:
- Bachelor's degree in Business, Operations, Data Analytics, or a related field.
- 3+ years of experience in business operations and/or customer success, preferably in tech, telecom, or SaaS industries.
- A good cultural fit to the company.
- Proficiency in data analysis and reporting, with the ability to identify trends and translate them into actionable improvements. Familiarity with data visualization tools is a plus.
- Ability to track, measure, and report process efficiency.
- Good communication skills for liaising between teams and partners.
Technical Skills:
- Solid Jira service management and support ticketing skills.
- Strong analytical skills with the ability to interpret reports and translate findings into actionable improvement plans.
- Ability to adapt quickly to a fast-paced, evolving tech environment; openness to learning and working with new tools and technologies is essential for long-term success in this role.
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