
After Sales Service Leadership Role
3 days ago
Job Description:
As a key member of our organization, the successful candidate will be responsible for leading our service operations team.
This role requires a strong understanding of service delivery processes, as well as excellent communication and leadership skills.
The ideal candidate will have a proven track record of improving service efficiency, resolving customer complaints, and maintaining strong client relationships.
Responsibilities:- Lead the After-Sales Service Department, ensuring seamless commissioning of equipment and operations.
- Develop and implement strategies to enhance service efficiency and customer retention.
- Manage and train service teams to maintain high performance and technical proficiency.
- Address and resolve customer complaints effectively, ensuring compliance with company standards.
- Monitor and analyze service metrics to drive continuous improvement.
- Bachelor's degree in Mechatronics/Electrical/Electronics Engineering or a related field.
- 4-5 years of experience in Operations/Maintenance or after-sales service, preferably within the machinery or manufacturing industry.
- Strong customer service and communication skills
- Experience in managing after-sales service operations
- Ability to resolve customer inquiries and complaints efficiently
- Team management and coordination skills
- Knowledge of service improvement strategies
- Excellent organizational and problem-solving abilities
About Us:
We are a trusted partner in executive search, committed to identifying individuals who embody excellence, innovation, and a passion for driving impactful results.
We specialize in connecting exceptional talent with extraordinary opportunities, taking pride in matching top-tier talent with roles that empower them to thrive, contribute, and make meaningful contributions.
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