Student Services Coordinator

2 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time

Our university is seeking a highly skilled and dedicated individual to provide exceptional support services to our students, faculty, and visitors.

This role will be responsible for delivering exceptional customer service, managing knowledge, supporting student registration, resolving conflicts, coordinating communication, processing payments, and conducting campus orientation sessions.

Key Responsibilities:
  • Delivering Exceptional Customer Service:
    • Respond promptly and professionally to inquiries, ensuring the highest level of satisfaction among our community members.
  • Knowledge Management:
    • Stay up-to-date with university programs and policies to provide accurate information and guidance to our students and staff.
  • Registration Support:
    • Assist students with registration processes, ensuring compliance with all requirements and deadlines.
  • Conflict Resolution:
    • Utilize effective communication and problem-solving skills to resolve conflicts in a fair and efficient manner.
  • Communication and Coordination:
    • Schedule appointments with students and staff, maintaining organized records and confidentiality.
  • Payment Processing and Record Keeping:
    • Handle student fee payments accurately and maintain secure, confidential records of student interactions.
  • Campus Orientation and Collaboration:
    • Conduct campus orientation sessions for new students and work collaboratively with other university departments to enhance overall student support services.

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