
Global Payments Specialist
1 week ago
The role encompasses overseeing payment operational needs and enhancing processes. It acts as a liaison to ensure smooth payment operations, aligning with the mission of providing an exceptional payments experience for merchants.
This individual will transition into a Product Manager role, owning and driving a critical product and business problem throughout its lifecycle—identifying, prioritizing, solving, and designing go-to-market strategies. They will define roadmaps, run sprints, and collaborate with stakeholders to ensure success. The Product Managers are empowered to make decisions and encouraged to innovate and learn from failures.
They will coordinate with internal teams and external partners to optimize payment processes, resolve issues, and track resolution. Additionally, they will identify operational opportunities for performance improvements, cost savings, and risk mitigation.
Key Responsibilities:- Coordinate with internal teams and external partners to optimize payment processes, resolve issues, and track resolution.
- Identify operational opportunities for performance improvements, cost savings, and risk mitigation.
- Support operations during the launch of new payment methods and providers.
- Manage relationships with global payment processors.
- Work cross-functionally with engineering, data science, finance, customer support, legal, etc., to build a top-tier payment program.
- Review transactions monthly to identify patterns or concerns and assist customer support with escalations.
- Define product strategy and quarterly roadmaps to achieve the vision and impact.
- Conceptualize products with a data-driven, problem-first approach, ensuring long-term value and prioritization.
- Collaborate with engineering and design teams to develop customer-centric products, managing scope and timelines.
- Create and execute go-to-market plans with product marketing, advocating for your area of focus.
- At least 2 years of experience with global payment systems and methods.
- Experience in relationship management and strategic initiatives with partners.
- Strong organizational skills in a fast-paced environment.
- Effective project management and multitasking abilities.
- High intellectual curiosity, integrity, and professionalism.
- Motivated, disciplined, and autonomous work ethic.
- Understanding of technology with a customer- and business-first mindset.
Individuals who are passionate about democratizing the financial system and eager to contribute are welcome to apply—even if you don't meet every requirement. We encourage motivated, disciplined, and autonomous professionals to join us and be part of our mission.
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