Global Client Support Expert
7 days ago
About the Role
">- As a Customer Service Specialist, you will be responsible for managing customer service inquiries from international clients via phone and email.
Servicing Customers
">- You will identify and assess customers' needs to achieve satisfaction, ensuring their queries are resolved efficiently and effectively.
- Building on this foundation, you will establish sustainable relationships with customer accounts through open communication, fostering trust and reliability.
- Your strong understanding of our procedures and policies will enable you to follow established guidelines when interacting with customers.
Requirements
">- To excel in this role, applicants must possess exceptional writing skills and fluency in spoken English.
- A strong background in communication and interpersonal skills is also crucial, allowing you to connect with diverse customer profiles.
- While not essential, experience in international customer support or call centers is highly valued.
Key Skills
">Customer Interaction Management, Customer Acquisition Skills, Customer Analysis, Customer Satisfaction Management
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