E-Commerce Customer Service Representative

2 weeks ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking a skilled professional to deliver exceptional customer experiences as an E-Commerce Customer Service Representative.

Key Responsibilities:
  • Provide timely and effective assistance to customers via various communication channels
  • Efficiently process orders, refunds, and exchanges while ensuring accuracy and attention to detail
  • Maintain accurate customer records and provide personalized product recommendations to enhance their shopping experience
Qualifications:
  • A minimum of one year of experience in customer service or e-commerce environment is preferred
  • Demonstrated strong communication and problem-solving skills with a focus on delivering excellent customer outcomes
  • Familiarity with Shopify and CRM tools can be beneficial
  • A detail-oriented approach with a customer-first mindset is essential for success in this role
  • The ability to work independently and self-motivated from home is required
What We Offer:
  • A competitive hourly rate with opportunities for annual raises based on performance
  • A comprehensive benefits package including paid time off and health insurance options
  • Performance-based incentives to recognize and reward outstanding customer support representatives
  • The flexibility to work remotely and maintain a healthy work-life balance

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