Supervisor of Hospital Contact Services

2 days ago


Karachi, Sindh, Pakistan Aga Khan University Full time
Role Overview

The Supervisor of Hospital Contact Services is responsible for overseeing the hospital's contact center operations, including managing the team, developing processes, and improving patient satisfaction. This role requires strong leadership and coaching skills, as well as the ability to analyze data and identify trends.

Key Responsibilities
  • Manage the hospital's contact center team, providing guidance and support to team members.
  • Develop and implement process improvements to enhance patient satisfaction and experience.
  • Analyze data and identify trends, developing actionable recommendations for process improvement.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • Minimum 3 years of experience in a contact center or customer service role, preferably in a healthcare setting.
  • Proven leadership and coaching skills, with ability to motivate and develop team members.
  • Strong analytical skills, with ability to analyze data and identify trends.


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