
Customer Service Supervisor
1 week ago
As a Team Lead Operations, you will play a critical role in driving performance improvement and ensuring that Advisors meet their targets. To achieve this, you will be responsible for:
Performance Management
- Manages performance and behavior of Team leaders through effective 1:1 meetings, coaching, and mentorship.
- Implementing performance goals, monitoring and evaluating against pre-set goals, implementing action plans to resolve performance barriers as needed.
Process Improvement
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Participates in daily Kaizen events to identify and implement process improvement change initiatives.
You will work closely with the Workforce Management team to ensure that staffing requirements are met to achieve service levels goals. This includes:
- Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
A key requirement for this role is the ability to analyze data and use it to drive decision making. You will also need to demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
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Customer Service Representative
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Customer Experience Supervisor
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Customer Service Team Supervisor
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Lead Supervisor, Operations
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Supervisor / Floor Manager
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Islamabad, Islamabad, Pakistan Call Zone Full timeSupervisor / Floor Manager Call Zone, Pakistan Responsible for recruiting, training and development of new employees. Designing salary structures and also responsible for the compensation and benefits for the employees. Reviewing and evaluating weekly sales achievement and producing an end of week spreadsheet. Reviewing and outsourcing projects to other...