Customer Service Expert

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
  • Main Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat, providing information and assistance on solar products, services, and promotions.
  • Troubleshoot and resolve customer issues related to solar system installations, performance, billing, and service disruptions.
  • Educate customers on the benefits of solar energy, how solar systems work, and the installation process.
  • Coordinate with the sales and technical teams to ensure a smooth customer journey from initial inquiry to post-installation support.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Provide feedback to the management team on customer service processes and product improvements.
  • Stay informed about the latest trends and developments in the solar energy sector to provide up-to-date information to customers.
  • Assist in creating and updating FAQs and other customer support materials.

About You:

  • You possess excellent communication and presentation skills, as well as strong phone contact handling skills and active listening.
  • You have proven customer support experience or experience as a client service representative, particularly in the solar energy or related renewable energy sector.
  • You are familiar with CRM systems and practices, and you can multi-task, prioritize, and manage time effectively.
  • You understand solar energy products and the renewable energy industry and have a passion for sustainability and renewable energy.


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