Support Specialist

1 day ago

Bahawalpur City Tehsil, Pakistan beBeeTechnical Full time $90,000 - $110,000
Job Title

Motive empowers employees with tools to make their work safer, more productive, and profitable.

Safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet-related spending in a single system.

The Motive platform gives you visibility and control and reduces manual workloads by automating and simplifying tasks.

About the Role

As a Technical Support Specialist, you will manage, track, diagnose, troubleshoot, and identify root causes for customers in technical support for all products.

You will train, educate, assist, and provide guidance to other employees within Support and across the organization, as needed.

An important aspect is to identify and alert stakeholders on larger issues and trends, and understand the magnitude and scope of issues before escalating directly to leadership.

Key Responsibilities
  • Own and resolve high-priority, technically complex issues for enterprise customers via email, phone, and chat.
  • Act as the point of escalation for frontline support engineers and manage end-to-end resolution for advanced cases.
  • Troubleshoot and analyze data from telematics devices, dashcams, APIs, mobile apps, and customer environments.
  • Collaborate with Engineering and Product teams to identify and resolve bugs, contribute to hotfixes, and improve product stability.
  • Document troubleshooting steps, known issues, and best practices to contribute to internal knowledge bases.
  • Partner with Customer Success Managers (CSMs) and Enterprise Account Managers (EAMs) to ensure customer satisfaction and retention.
  • Monitor trends, proactively flag emerging issues, and suggest product or process improvements.
  • Participate in on-call rotations or special projects as needed to support enterprise uptime and availability.
Requirements
  • 2-3+ years in a technical support, systems engineering, or similar role, preferably supporting SaaS or IoT products.
  • Strong troubleshooting skills in Networking, APIs, Linux systems, mobile platforms (iOS/Android), or hardware devices.
  • Experience working with enterprise customers and managing escalations with professionalism and urgency.
  • Familiarity with tools such as Salesforce, Zendesk, Jira, Kibana, or equivalent CRM/log analysis platforms.
  • Excellent verbal and written communication skills with the ability to simplify technical concepts for non-technical users.
  • Ability to thrive in a fast-paced, collaborative environment with shifting priorities.
  • Bonus: Knowledge of transportation, fleet management, telematics, or logistics operations.

We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.

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