Help Desk Expert

1 day ago

Quetta City Tehsil, Pakistan beBeeCustomerSupport Full time 6,500,000 - 8,500,000
Job Title

Customer Service Representative Position Overview

We are seeking a highly skilled and customer-focused professional to fill the Customer Service Representative position. The ideal candidate will be responsible for delivering timely and professional responses to customer inquiries through various communication channels.

Main Responsibilities:

  • Provide exceptional customer service via phone, email, and chat in a professional manner.
  • Address customer complaints and resolve issues to ensure high levels of customer satisfaction.
  • Offer accurate information to customers regarding product details and pricing.
  • Maintain accurate customer records within our CRM system.
  • Collaborate with other teams to ensure effective customer needs fulfillment.
  • Stay up-to-date with industry trends and new products.

Required Skills and Qualifications:

  • Intermediate or higher education level.
  • Proficiency in written and spoken English.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Results-driven and motivated by achieving targets.
  • Minimum 2-3 years of experience as a Customer Support Representative in an IT/Software Development company.

Benefits:

  • This is a full-time position requiring Monday to Friday availability.
  • A competitive salary package is offered.
  • Benefits include performance incentives, quarterly bonuses, and remote work options.

Preferred Qualifications:

  • Bachelor's degree in a related field.
  • Experience with customer relationship management software.
  • Familiarity with industry-standard tools and technologies.

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