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Senior Customer Service Liaison

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Karachi, Sindh, Pakistan beBeeCommunication Full time 800,000 - 1,200,000
Job Title: Client Support ManagerDescription

We are seeking an experienced professional to lead our newly established Recruitment and overseas visa assistance department. This is a dynamic opportunity for someone who can effectively analyze and resolve service issues, communicate complex client concerns, and maintain a client-focused working environment.

Key Responsibilities:
  • Analyze and resolve service issues in a timely manner to meet client expectations
  • Inform management about complex client issues and their resolutions to ensure proactive decision-making
  • Maintain a positive client-focused working environment by promoting teamwork and collaboration among staff members
  • Work in compliance with established company policies and procedures to ensure consistency and efficiency
  • Identify new business opportunities through effective communication with clients and leverage these relationships to drive growth and revenue
  • Utilize exceptional problem-solving and time management skills to enhance client service operations and improve overall productivity
  • Collaborate with the team to assess and mitigate risks that may impact client satisfaction or business continuity
  • Develop and implement process improvements to increase service efficiency and effectiveness
  • Provide guidance and support to less experienced staff members to help them develop their skills and knowledge
  • Participate in ongoing educational trainings and workshops to stay updated on industry best practices and advance professional growth
  • Contribute to new product development and enhancement activities by providing valuable insights and expertise
Benefits

This role offers a competitive compensation package, comprehensive benefits, and opportunities for career advancement in a dynamic and supportive work environment.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike. You should also have a proven track record of analyzing complex issues, developing effective solutions, and driving results-oriented projects forward.